Cancellation window
Cancellation requests must be submitted within 14 calendar days of the original purchase or service request. After the 14-day period has ended, refunds are void and cannot be approved.
Refund conditions
- Delivery, travel, processing, or other delivery fees are non-refundable.
- If the requested service has already been completed, a full refund may not be applicable. Any review will consider the work delivered and the portion of the service already performed.
- Refund requests may only be submitted by the main purchaser named on the original order.
- The original receipt or order confirmation is required for every refund request.
- Approved refunds are returned to the same payment method used for the purchase. We cannot redirect a refund to another person or payment method.
How to request a review
Contact Zasheira Li with your original receipt, purchaser name, order details, and a brief explanation of your request within the 14-day window. Submission of a request does not guarantee approval; eligibility is determined under the conditions above.